Subtitles Out of Sync Playing HEVC on Plex- The Solution

When searching on the Plex forum, we found a lot of users complained that Plex plays x265/HEVC subtitles out of sync issues. In fact, Plex is still not possible to direct play hevc files with ‘direct play’ external subtitles for instance, the subtitles need to be inserted in the container. It is still not possible to ‘project’ the external subtitles on a hevc file, plex will take the hevc video file and transcode it into a H.264 in order to be able to send the subtitle file and for the client to ‘project’ the external subtitles on the video.

To solve the questions, we suggest you hardcode subtitles and convert H.265/HEVC to H.264 for Plex playing back. The job can be done effortlessly with the help of Brorsoft Video Converter Ultimate (Windows /Mac). With it, you can effortlessly transcode/convert X265/HEVC files to Plex preferred H.264 MP4 formats without costing CPU. In addition, it alllows you burn/hardcode external SRT/ASS/SSAsubtitles into the ripped files during the conversion. Plus, you can also use this professional app to convert Blu-ray, DVD discs and common videos like AVI, ISO, MP4, MOV, WMV, etc for Plex Media Server.

Free download the best HEVC Video Converter:
video-converter-trail imedia-converter-for-mac-trail

Step 1. Install and launch the best HEVC Video Converter for Plex, simply click Load File to load your X265/HEVC videos to the program.

Step 2. Click the "Format" option, and choose H.264 MP4 from Common Video profile list. If you want to keep 1080p resolution as source movie, you can choose HD Video > H.264 HD Video(*.mp4) for Plex Media Server.

Step 3. Click on "Edit" button, the video editor will pop up. Tap "Subtitle" option and check the "Enable" icon. Then, by clicking on "Browse" to import your *.srt, *.ass, *.ssa subtitle file you've downloaded. Click OK to save the settings.
Tip: If you like, you can click "Settings" to change the video encoder, resolution, frame rate, etc. as you wish. 

Step 4. Finally, tap the big "Convert" button to transcode and convert X265/HEVC to H.264. mp4 for Plex Media Server. A few minutes later you'll get the converted video via clicking "open" button, then you have no hassle to stream and play the converted H.265 videos on Plex Media Server without any hassle.

Read More:

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